Service & Support

Service & Support

Pre Sale Service

  • Quick response

  • You can contact us by online talking, sending messages or e-mail, calling, etc. We will response you ASAP, giving the appropriate purchasing instructions.

  • Visit the CamelWay Machinery

  • We welcome you to visit our production workshop and R & D center. We would like to provide you with all the convenience to visit our company. We will arrange special staff to accompany you and answer all questions for you.

Sale Service

  • Analysis your requirements

  • Know about yourneeds in detail, if you need, we will send professional engineers to the project site for investigation, according to local conditions, to help youanalysis the questions that equipment covers area, spatial planning and so on. Of course, these are free.

  • Design the plan

  • According to the demand of capacity, raw material and investment cost budget, our senior engineer team will will tailor the most suitable, economical and perfect design plan to ensure the maximum profit of customers.


Utilizing our unique knowledge and professional services experience, we provide optimum service solutions worldwide. This helps you sustain and improve the performance and cost efficiency of your plant throughout its complete life cycle.

  • Host Maintenance

  • within 12 months from the date of shipment, we provide free hosting service.

  • Accessories / wearing parts supply

  • we promise that any parts and wearing parts will be supplied for at least 20 years.

  • Installation instruction

  • provide free installation guidance according to the contract, guide the installation and debugging of the equipment, and ensure the equipment running smoothly.

  • Free training

  • provide free equipment operation training for your company to ensure the safety and stable operation of equipment..

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